Returns & Exchange Policy

🔁 Returns & Exchange Policy

At Kalasa Decor, every package carries a piece of tradition — handled with care, packed with integrity.

✅ 100% Quality Checked Before Dispatch

Each Kalasa Decor product is carefully handcrafted and thoroughly quality-checked before being shipped. We inspect every item for finish, strength, and detailing to ensure it reaches you in perfect condition.

🔁 Exchange Policy – Only for Wrong or Defective Products

We are happy to offer an exchange only under these conditions:

  • You received a wrong product, or
  • The product is genuinely damaged or defective at the time of delivery
  • We’ll arrange for a replacement of the item once your claim is verified.

🎥 Claim Procedure – Simple, Fair, Transparent

To maintain fairness for both the buyer and seller, we follow a strict claim verification process:

  • A complete, unedited unboxing video is mandatory
  • The video must begin from the moment the package is opened — no cuts or edits
  • The issue must be clearly visible and submitted via email within 24 hours of delivery
  • Send the video and order details to: 📧 kalasa.decor@gmail.com

  • Claims without proper video proof or submitted after 24 hours will unfortunately not be eligible for exchange.

📦 Return Shipping – Customer Responsibility

  • In the rare case that a product needs to be returned for exchange:
  • The return courier charges must be borne by the customer
  • The product must be repacked in the same secure manner as originally received
  • If the product is damaged during return transit due to improper packing, Kalasa Decor will not be responsible, and the exchange may not be processed
  • We recommend using a trusted courier service with tracking and proper handling.

🚫 No Returns Policy

  • We do not offer returns for reasons such as:
  • Casual dislike
  • Change of mind
  • Impulse purchases
  • Ordering “just to check” the product
  • Our pieces are handcrafted with time, effort, and artisan labor, and we encourage mindful shopping to support sustainable craftsmanship. Please place orders only when you are sure of your choice.

⏳ Exchange Timeline

  • Once the returned item is received and approved, the replacement will be dispatched within 5–7 working days, and tracking details will be shared.

- Generally we do not offer any kind of return, refund and exchange.
- In Some cases, If the product is damaged and defective, We will provide you a replacement after approval.
- For Replacement, Return request should be raised within 2 days.
- Replacement/Exchange deliveries will be done within 5-7 Business days.
- In case, replacement is not available in the stock, Approved refund will be credited to the original payment within 5-7 Business days.

❤️ Our Commitment to You

  • Kalasa Decor is built on trust, heritage, and respect — for our customers and the artisans we work with. We are committed to delivering not just products, but meaningful experiences rooted in tradition and grace.
  • Let’s shop mindfully, support handmade, and create a community that values both quality and cultural pride.